REMOTE JOBS ALERT: Hire Overseas Is Hiring Customer Service Representative (Logistics)

Hire Overseas Is Hiring a Customer Service Representative (Logistics)

Own one to two client accounts for a New Jersey-based 3PL provider. 100% remote, paid in USD.

📍 Lagos, Nigeria (Remote)
💼 Full-time
💵 Paid in USD

Requirements

• ✅ Hands-on experience with U.S. retailer routing and compliance (Walmart, Wayfair, Home Depot or similar)
• ✅ Strong understanding of order processing and shipping documentation, including BOLs, labels and routing guides
• ✅ Familiarity with warehouse management systems
• ✅ Strong written English, since most of the work is email-based
• ✅ High attention to detail and the ability to manage multiple workflows
• ✅ Comfort working in a Windows environment with VPN and remote desktop access
• ✅ Availability to work EST business hours
• ⭐ Nice to have: Spanish, experience with importers or consumer goods companies, and experience managing client accounts independently in a 3PL

Responsibilities

• 🔹 Serve as the day-to-day contact for assigned client accounts
• 🔹 Receive, review and process incoming orders accurately
• 🔹 Handle client communication by email and WhatsApp
• 🔹 Coordinate shipment routing based on client and end-customer needs
• 🔹 Ensure shipments meet retailer compliance standards
• 🔹 Generate and manage bills of lading, shipping labels and compliance documents
• 🔹 Maintain accurate records in the internal WMS and logistics tools
• 🔹 Act as the liaison between the client and the warehouse manager
• 🔹 Flag issues, track fulfillment status and keep clients informed

Benefits

• 💵 Paid in USD
• 🏖️ Paid time off and holidays per company policy
• 🏠 100% remote setup

Hiring Process

Application and prequalifying questions, video introduction, role-specific assessment (if applicable), recruitment interview, executive interview, client interview, background and reference check, then job offer.

How to Apply

Send your updated resume and a short Loom video (1 to 2 minutes). Introduce yourself, describe your logistics background, and explain how you handled order coordination and client communication in a previous role.

Only candidates who submit a Loom video move to the next stage.

Apply Now →